How smart last-mile delivery tech addresses vulnerabilities in the click & collect chain

As the click & collect delivery option becomes more popular, so technology needs to keep pace with customer expectations. Already a juggernaut in Britain, where research indicates the model will account for almost 11% of all UK online sales by 2025, click & collect has also taken off in South Africa, with many major retailers now offering the service. Ordering online and picking up goods at a dedicated collection point has found favour as a convenient delivery method that is tailor-made for people’s lifestyles – and the trend shows no signs of slowing down. READ MORE