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RETURNS ARE A BUSINESS CHALLENGE

SAVE TIME

57% of retailers state that dealing with returns has a negative impact on the day-to-day running of their business.

ATTRACT CUSTOMERS

67% of online shoppers check the returns page before making a purchase.

INCREASE LOYALTY


92% of customers remain loyal to brands who offer an easy and hassle-free returns process.

BUILD TRUST

Consumers perceive businesses with hassle-free returns as risk-free

WHY PARGO RETURNS?

1

Returns are available in select Pargo Pickup Points conveniently located nationwide

2

Save time and resources with a fully automated return portal for your customers.

3

Customers gain complete sight of the return journey through comprehensive notifications.

4

Grow revenue and customer loyalty with a streamlined solution that works for them.

PARTNER WITH PARGO TODAY

BOOK YOUR CALL WITH US

SOME OF OUR PARTNERS

WHAT OUR PARTNERS SAY ABOUT US

"

The unsolved challenge of returns is collecting the parcel from the customer/drop off point, and not expecting the customer to do anything more that what they have done, and in a way that is most suitable to the customer

"
Christopher Baird
~ Team Head of Ecommerce at PUMA
  • What is Pargo?
    Pargo is a smart-logistics company founded in 2015 by international entrepreneurs, Lars Veul and Derk Hoekert, both of whom have a background in ecommerce. Attracted by the enormous potential for ecommerce growth in Africa, Pargo was founded on the mission to create access for anybody in Africa.

    Online retailers were experiencing issues around parcel delivery and returns and were actively looking for alternatives. Our extensive, growing network of pickup points solves many of the challenges seen in the industry and has allowed us to expand our offering to include home delivery services and white labelled logistics management solutions.
    What is a Pargo Pickup Point?
    Pargo Pickup Points function as Click & Collect delivery hubs that online shoppers can visit to collect or return their online orders when it suits them best. Thanks to our partnership with popular retailers, like Clicks and Freshstop at Caltex, and local stores, our growing network of pickup points is currently 3,000+ strong and can easily be found across the country.
    How long will the return to sender take?
    Our couriers will collect returns daily from 250 return pickup points when the customer has dropped their parcel off at their chosen Pargo Pickup Point. From here, delivery back to you will take 3-5 working days. Add 2 more days for outlying areas. If the parcel has still not arrived after 5 working days of receiving the notification, please get in touch with our customer support team so that we can resolve the issue.
    Where can customers track their returns?
    Customers can track their parcels by visiting our homepage at www.pargo.co.za, navigating to the top right menu bar and clicking on ‘Track’. There they must type in the tracking number provided via email and/or SMS. If no detail is available or they’re still having difficulties, please get in touch with our customer support team to assist. Track Pargo delivery here.
    How will customers know that their return has arrived?
    Customers receive an email and/or SMS notification as soon as their parcel has been returned to the sender.

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