How smart last-mile delivery tech addresses vulnerabilities in the click & collect chain

As the click & collect delivery option becomes more popular, so technology needs to keep pace with customer expectations. Already a juggernaut in Britain, where research indicates the model will account for almost 11% of all UK online sales by 2025, click & collect has also taken off in South Africa with many major retailers now offering the service. Ordering online and picking up goods at a dedicated collection point has found favour as a convenient delivery method which is tailor-made for people’s lifestyles – and the trend shows no signs of slowing down. But as Shaunei Gerber, Product Marketing Manager for South African click & collect specialist Pargo points out, smart last-mile delivery technology is crucial if the model is to be effective. READ MORE