The festive season is upon us and while some of us are winding down Pargo is full steam ahead! In saying this there are a few important things to take note of:
Pargo will be open, except on public holidays. Please see operating times below:
8am – 5pm
Tuesday to Friday:
8am – 7pm
8am – 5pm
9am – 2pm
If you can’t get through to the call centre, please use our support email firstname.lastname@example.org. If you choose to contact us by phone first thing in the morning, please do so with the waybill number and customer details.
It’s possible to extend the storage time of a parcel. However, we would need to be notified and require the details and the estimated date of collection.
Yes, provided the individual collecting has a copy of the receiver’s ID and the unique Pargo code.
If your customer has lost their unique Pargo code, please make them aware that the Pargo code can be found in the SMS and/or email notifications. If the Pargo code can’t be retrieved, please contact us to receive a new code.
If the customer arrives at the pick-up point before the parcel, you need to advise the customer to check the tracking information on the Pargo website. If they are still unsure please encourage them to contact Pargo Support.
If the parcel has been returned to the supplier, the customer would need to contact the supplier to arrange for re-delivery.
If your operating hours change during the festive season, please notify Pargo of any changes so that we may update the details.