SA Retail Digitisation Fast-tracked By Pandemic, Riots

Major South African retailers have been undergoing digital transformation for some years, but the pandemic and recent riots fast-tracked certain initiatives.

This emerged during a roundtable on future-proofing the retail and e-commerce tech stack, hosted by Freshworks in partnership with ITWeb this week.

South African e-commerce and retail stakeholders participating in the roundtable said the pandemic had put pressure on traditional retailers to quickly improve their online shopping and customer service capabilities, with the riots increasing demand even further. Read more.