Recalibrating order fulfilment systems for click-and-collect: Where and what to address and strengthen

It has become imperative for retail brands to innovate if they are to overcome South Africa’s current and legacy challenges. As much as more people are buying goods online, difficulties persist in delivering to hard-to-reach areas or those where services are poor. This can present a significant problem as greater numbers of South Africans move to outlying towns with the rising cost of living. Innovations like the click & collect model, which allows customers to buy online and collect goods from a pickup point of their choice at a time that is convenient to them, are playing a big role in addressing these concerns. “Click and collect services offer an opportunity to reach all South Africans no matter where they live or where they spend their time. Shoppers can order online and send parcels to any location in the country, safely, conveniently and affordably,” says Pargo Product Marketing Manager Shaunei Gerber. READ MORE