South Africa’s unique urban and rural infrastructure demand for innovative delivery methods

Security estates are unable to accept parcels for residents, universities are inadequately equipped to accept deliveries for students, employees of big corporates are not permitted to receive parcels at the office, some customers are struggling to provide a delivery address. Post offices have inconvenient opening hours. Recognising this need, Pargo was born.


Click and Collect

The Pargo Click and Collect delivery option integrates with your check out page and is fully managed by Pargo. Click and Collect optimises “first time delivery rates”.

Online stores are able to tap into a segment of customers who are unable to shop online due to the lack of delivery options.

Click and collect also reduces the cost of courier deliveries through consolidation. Finally, Click and Collect increases your customer’s options and improves repeat sales.

It’s not surprising that 37% of online shoppers use Click and Collect if available during check out. Due to increased convenience of Pickup Point delivery, Click and Collect customers shop 3 times more frequently compared to those who choose home delivery.


Omnichannel

With the help of Omnichannel tech solutions, customers can combine their brick and mortar business with their ecommerce department and thereby combining the best of online and offline shopping. Omnichannel solutions, like Collect in Store increase footfall in your store, cross selling and ultimately customer spend.

Some online shopping savvy customers make use of Collect in Store, as they are able to order a variety of items to the counter then choose and immediately return unwanted items while in store. By letting customers order online and collect in store you transaction times are improved.

With the help of tech companies online retailers are able to gather valuable ecommerce statistics, thereby boosting research and innovation. The Pargo software tracks a large amount of KPIs, which can be used to improve performance.

User experience is central to Pargo’s omnichannel solution. Pargo offers a white label omnichannel solution, which can be branded according to our retail partners needs.


Pickup Points

To date Pargo has set up a network of 1500+ Pickup Points which enable online shoppers to take control of their day and pick up their parcels when it suits them.

The Pargo Pickup Point network includes Clicks stores, Freshstop at Caltex, Lewis and a variety of smaller Pickup Points like hardware stores, coffee shops and beauty salons.

The benefits for Pickup Points are obvious:

  • Increased footfall,
  • differentiation from competitors,
  • upselling opportunities and increase of spent by up to 30%.
  • Pargo also pays Pickup Points a fee for every parcel processed.
  • 35% of customers who choose pickup points over home delivery, combine their collection with a purchase.

Convincing stats.