Are you prepared for this ho-ho-holiday?Festivities are around the corner and with interest rates rising customers are moving their Christmas shopping online now more than ever before.
The past two festive seasons have not felt like the jolliest of times, challenging businesses, and industries, alike. With consumer demands constantly changing, retailers need to adapt and shift their efforts in order stay ahead.
So here are some ways to help you get your ‘jolly’ back-on this festive season:
- It’s the most wonderful time to up your customer service game. Establishing great customer service directly correlates to your business’ success. The quality of your customer interaction is a critical factor to ensuring and encouraging repeat business. Some principles to secure great service includes being accessible, prompt, efficient, responsive, and polite. Honest, friendly, and efficient customer service will build a solid reputation for your business.
- Tis the season to go green. Global ESG commitments have proven to be an ever-growing concern and certainly one worth addressing. Consumers are demanding it, and happy to pay more for products for their peace of mind. Go green this season by choosing to source locally, use biodegradable packaging or Click&Collect delivery with a 100% first-time delivery rate.
- Joy to the world Artificial Intelligence is here. AI plays a huge role with enhancing customer experiences along with creating innovative solutions in the ecommerce industry. From virtual assistance, personalised shopping experiences, to chatbots and live tracking; AI is improving our interactions, shaping the way in which to do business.
Pargo understands that logistics is one of the main challenges that many e-commerce businesses face, especially during this busy time. With over 3000 convenient Pickup Points across all corners of South Africa, Pargo will get your Christmas gifting under the tree first time, every time.